Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.
OBJECTIVES
- Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
- Know common anger myths and their factual refutations.
- Know the helpful and unhelpful ways of dealing with anger.
- Understand the difference between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- Negotiation and solution-building.
- Reflect on one’s hot buttons and personal anger dynamics.
- Learn and practice de-escalation techniques.
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Understanding Anger
- Module Three: Do’s and Don’ts
- Module Four: Gaining Control
- Module Five: Separate the People from the Problem
- Module Six: Working on the Problem
- Module Seven: Solving the Problem
- Module Eight: A Personal Plan
- Module Nine: The Triple A Approach
- Module Ten: Dealing with Angry People
- Module Eleven: Pulling It All Together
- Module Twelve: Wrapping Up
- Facilitator: DexNova Learning Support
- Facilitator: DexLearn Teacher 1
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
OBJECTIVES
- Define body language.
- Understand the benefits and purpose of interpreting body language.
- Learn to interpret basic body language movements.
- Recognize common mistakes when interpreting body language.
- Understand your own body language and what you are communicating.
- Practice your body language skills.
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Communicating with Body Language
- Module Three: Reading Body Language
- Module Four: Body Language Mistakes
- Module Five: Gender Differences
- Module Six: Nonverbal Communication
- Module Seven: Facial Expressions
- Module Eight: Body Language in Business
- Module Nine: Lying and Body Language
- Module Ten: Improve Your Body Language
- Module Eleven: Matching Your Words to Your Movement
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
OBJECTIVES
- Understand the components of critical thinking
- Utilize non-linear thinking
- Use logical thinking
- Recognize what it means to be a critical thinker
- Evaluate information using critical thinking skills
- Identify the benefits of critical thinking
- Revise perspective, when necessary
- Comprehend problem solving abilities
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Components of Critical Thinking
- Module Three: Non-Linear Thinking
- Module Four: Logical Thinking
- Module Five: Critical Thinkers (I)
- Module Six: Critical Thinking (II)
- Module Seven: Evaluate the Information
- Module Eight: Benefits of Critical Thinking
- Module Nine: Changing Your Perspective
- Module Ten: Problem Solving
- Module Eleven: Putting It All Together
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
OBJECTIVES
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
COURSE OUTLINE
- Module One: Getting Started
- Module Two: What is Emotional Intelligence?
- Module Three: Skills in Emotional Intelligence
- Module Four: Verbal Communication Skills
- Module Five: Non-Verbal Communication Skills
- Module Six: Social Management and Responsibility
- Module Seven: Tools to Regulate Your Emotions
- Module Eight: Gaining Control
- Module Nine: Business Practices (I)
- Module Ten: Business Practices (II)
- Module Eleven: Making an Impact
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
OBJECTIVES
- Identify their audience
- Create a basic outline
- Organize their ideas
- Flesh out their presentationFind the right words
- Prepare all the details
- Overcome nervousness
- Deliver a polished, professional speech
- Handle questions and comments effectively
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Identifying Your Audience
- Module Three: Creating a Basic Outline
- Module Four: Organizing the Program
- Module Five: Fleshing It Out
- Module Six: Putting It All Together
- Module Seven: Being Prepared
- Module Eight: Overcoming Nervousness
- Module Nine: Delivering Your Speech (I)
- Module Ten: Delivering Your Speech (II)
- Module Eleven: Questions and Answers
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support