Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

OBJECTIVES

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  
• Understand the guidelines on how to make effective introductions.
  
• Identify the 3 C’s of a good impression.
  
• Understand how to use a business card effectively.
  
• Identify and practice at least one way to remember names. 
  
• Identify the 3 steps in giving a handshake. 
  
• Enumerate the four levels of conversation and provide an example for each.
  
• Understand place settings, napkin etiquette and basic table manners.
  
• Understand the meaning of colors in dressing for success.
  
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  

COURSE OUTLINE

• Module One: Getting Started
  
• Module Two: Understanding Etiquette
  
• Module Three: Networking for Success 
  
• Module Four: The Meet and Greet
  
• Module Five: The Dining in Style  
  
• Module Six: Eating Out
  
• Module Seven: Business Email Etiquette
  
• Module Eight: Phone Etiquette
  
• Module Nine: The Written Letter  
  
• Module Ten: Dressing for Success 
  
• Module Eleven: International Etiquette 
  
• Module Twelve: Wrapping Up