Telephone Etiquette

The The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.
With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

OBJECTIVES

• Recognize the different aspects of telephone language 
  
• Properly handle inbound/outbound calls
  
• Know how to handle angry or rude callers
  
• Learn to receive and send phone messages
  
• Know different methods of employee training
  

COURSE OUTLINE

• Module One: Getting Started
  
• Module Two: Aspects of Phone Etiquette
  
• Module Three: Using Proper Phone Language
  
• Module Four: Eliminate Phone Distractions
  
• Module Five: Inbound Calls
  
• Module Six: Outbound Calls 
  
• Module Seven: Handling Rude or Angry Callers
  
• Module Eight: Handling Interoffice Calls
  
• Module Nine: Handling Voicemail Messages
  
• Module Ten: Methods of Training Employees 
  
• Module Eleven: Correcting Poor Telephone Etiquette
  
• Module Twelve: Wrapping Up